Privacy Policy – pkaz Online Gaming

1. Introduction

pkaz is an online gaming and entertainment platform serving players across Pakistan. When you use pkaz – whether you are browsing the site, registering an account, making a deposit in PKR, placing a bet on cricket or PSL, playing in the live casino, or downloading the app – certain information about you is collected and processed.

This Privacy Policy tells you exactly what that information is, why we need it, how long we keep it, who else might see it, and how you can exercise control over it. Your privacy matters to us not because it is a legal requirement, but because we believe players deserve to know clearly what happens with their data.

By registering on pkaz and accepting the Terms and Conditions, you are also acknowledging this Privacy Policy. If you disagree with any part of it, please do not create an account or continue using the platform.

2. Data We Collect

pkaz collects data in two ways: information you give us directly, and information that is generated automatically when you use the platform.

Information You Provide

• Registration details – your full name, date of birth, email address, and contact number provided when you create your pkaz account.
• Identity documents – a copy of your CNIC or other identification document if we request verification. This is required for account security and to confirm your age.
• Address information – your residential address as provided during verification.
• Payment method details – information about the JazzCash account, Easypaisa wallet, bank account, Raast ID or card used for deposits and withdrawals. See the Payment Data section for full details.
• Support communications – messages, emails or chat transcripts you send to pkaz support, including the details you include in those communications.

Information Collected Automatically

• Device and browser data – the type of device you use (mobile, tablet, desktop), your browser type and version, and your operating system.
• IP address – your IP address is logged at login and during transactions for security and fraud prevention purposes.
• Session and activity data – pages visited, games played, bets placed, time spent on the platform, and navigation patterns within the pkaz app or website.
• Transaction history – a complete record of all deposits, withdrawals, bets, wins and bonus activity on your account.
• Cookies and similar technologies – small data files stored on your device to maintain your session and improve platform performance. Full detail is in the Cookies section.

3. How We Use Your Data

Every piece of data pkaz collects has a specific purpose. We do not collect information speculatively or hold data that serves no function in the operation of your account. The table below summarises the main uses:

pkaz does not use your personal data to build advertising profiles, share with marketing companies, or sell to any third party for commercial gain.

4. Payment Data

Payments on pkaz are processed in Pakistani Rupees (PKR). The platform supports JazzCash, Easypaisa, Raast, standard bank transfers, debit and credit cards, and other PKR-compatible mobile wallets. The way payment data is handled depends on the method used.

What pkaz Stores

pkaz stores a reference to your payment method – for example, a partially masked JazzCash number or bank account reference – sufficient to process withdrawals back to the same source and to verify that deposits and withdrawals are consistent. pkaz does not store full card numbers, CVV codes, mobile wallet PINs, or complete bank account credentials.

Payment Processing

Actual payment processing is handled by payment service providers who operate the JazzCash, Easypaisa, Raast and card payment infrastructure. These providers process transactions on behalf of pkaz and are subject to their own security standards. pkaz shares only the minimum information necessary for a transaction to be completed.

Transaction Records

A full record of all deposits, withdrawals, and bonus transactions is maintained in your pkaz account and in pkaz's systems. This record is used to resolve any disputes about transactions, to investigate fraud, and to produce accurate account history for you on request.

5. Sharing Your Data

pkaz does not sell, rent or trade your personal information. There are limited circumstances in which your data may be shared with third parties, and each of these is explained below:

Payment Service Providers

To process your PKR deposits and withdrawals via JazzCash, Easypaisa, Raast or bank transfer, pkaz shares the minimum necessary payment information with the relevant payment provider. These providers process data in accordance with their own privacy policies and applicable financial regulations.

Game Technology Providers

The live casino, slots and bingo games on pkaz are powered by third-party game studios. These providers may receive certain session data (such as player ID and bet amounts) that is necessary for the game to function correctly and for winnings to be calculated accurately. They do not receive your full personal profile or payment details.

Security and Fraud Prevention

pkaz uses third-party services to assist with fraud detection, identity verification and account security. These services may process certain data points – such as IP address and device fingerprint – to identify suspicious activity. Data shared for this purpose is used only for security functions.

Legal Requirements

If pkaz is required by law, court order or other binding legal process to disclose certain information, pkaz will comply with that requirement. Where legally permitted, pkaz will notify the affected account holder before disclosing their data.

Business Transfers

In the event that pkaz undergoes a restructure, merger or change in ownership, player data may form part of the assets involved. In such a case, players will be notified in advance and the Privacy Policy governing their data will remain in effect or be updated accordingly before any transfer takes place.

6. Cookies & Tracking

pkaz uses cookies and similar tracking technologies on its website and app. These are small data files stored on your device that help the platform function correctly and improve your experience.

Types of Cookies Used

• Essential cookies – required for the platform to function. These maintain your login session, remember your preferences, and allow secure navigation between pages. The platform cannot work without these.
• Analytics cookies – used to understand how players move through the pkaz website and app. This data is aggregated and anonymised and is used purely to improve platform design and performance.
• Security cookies – used to detect and prevent fraudulent activity, such as multiple login attempts from unusual locations.
• Preference cookies – used to remember your display settings, language preferences and other choices you make within the platform.

Managing Cookies

You can manage or disable cookies through your browser settings at any time. Note that disabling essential cookies will affect platform functionality – you may not be able to stay logged in or complete transactions if essential cookies are blocked. Analytics and preference cookies can be disabled without affecting core platform use.

On the pkaz mobile app, tracking preferences can be managed through your device's app permissions settings.

7. Data Retention

pkaz retains your personal data only for as long as it is needed for the purpose it was collected, or as long as required to meet legal and financial record-keeping obligations. The general principles are:

• Account data is retained for the duration of your active account plus a reasonable period after closure to resolve any outstanding disputes or obligations.
• Transaction records are retained for a minimum of five years from the date of each transaction, consistent with standard financial record-keeping practice.
• Identity verification documents are retained for the period required by applicable financial compliance obligations and then securely deleted.
• Support communications are retained for up to two years from the date of the last communication to allow for follow-up and dispute resolution.
• Security and fraud logs, including IP addresses and device data, are retained for up to one year from the date of recording.

When data is no longer required, pkaz deletes or anonymises it securely. Data that has been anonymised can no longer be traced back to any individual player and falls outside the scope of this Privacy Policy.

8. Security Measures

pkaz takes the security of your personal data seriously. The platform uses a combination of technical and organisational measures to protect your information against unauthorised access, loss, misuse or disclosure.

Technical Safeguards

• All data transmitted between your device and pkaz servers is encrypted using TLS (Transport Layer Security).
• Account passwords are stored using one-way hashing. pkaz staff cannot see your password and will never ask for it.
• Payment data is handled through encrypted channels and pkaz does not store sensitive payment credentials such as full card numbers or wallet PINs on its own servers.
• Access to player data within pkaz's systems is restricted to staff who require it for their specific role, with access logs maintained and reviewed.

What You Can Do

Security is a shared responsibility. You can help protect your pkaz account by using a strong, unique password, not sharing your login details with anyone, logging out when using a shared device, and notifying pkaz support immediately if you suspect your account has been accessed without your knowledge.

9. Your Rights

As a pkaz player, you have the following rights regarding the personal data we hold about you:

• Right of access – you can request a copy of the personal data pkaz holds about you at any time.
• Right to correction – if any information in your account is inaccurate or outdated, you can request that it be corrected. Some details can be updated directly through your account settings.
• Right to deletion – you can request that pkaz delete your personal data. Note that this right may be limited where pkaz is required to retain certain data for legal or financial compliance reasons.
• Right to restrict processing – you can ask pkaz to limit how your data is used in certain circumstances, such as while a dispute is being investigated.
• Right to data portability – you can request a copy of your personal data in a commonly used, machine-readable format.
• Right to withdraw consent – where pkaz processes your data based on your consent (for example, for optional communications), you can withdraw that consent at any time without affecting the lawfulness of previous processing.

To exercise any of these rights, contact pkaz support through the FAQ page. pkaz will respond to all data rights requests within a reasonable timeframe. We may need to verify your identity before acting on a request.

10. Minors

pkaz is strictly an adult platform. No one under the age of 18 is permitted to register an account, make a deposit, or participate in any game or betting activity on pkaz. pkaz does not knowingly collect any personal data from individuals under 18.

If you are a parent or guardian and believe that a minor has accessed pkaz or provided personal data to the platform without your knowledge, please contact pkaz support immediately. Any account found to belong to an individual under 18 will be closed and any data held will be deleted once the situation has been confirmed and resolved.

If you are using a shared device at home, please ensure your pkaz account is protected with a strong password and that you log out after each session to prevent unauthorised access by younger household members.

11. Policy Changes

pkaz may update this Privacy Policy from time to time to reflect changes in how we operate, changes in technology, or changes in applicable requirements. When we make meaningful updates, we will notify registered players by email or through a notice on the platform, and the updated policy will show a revised date at the top of this page.

Your continued use of pkaz after a Privacy Policy update has been published constitutes your acceptance of the revised policy. If you do not agree with any update, you should stop using the platform and contact support to request account closure and retrieval of your verified balance.

12. Contact

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a data-related concern, please reach out to the pkaz support team. You can find the fastest way to get in touch on the FAQ page.

pkaz takes all privacy-related requests and concerns seriously and aims to respond promptly. For requests involving access to your data, correction, or deletion, please include your registered account email address so we can locate your record efficiently.